Verify Your Setup

After connecting your line, verify everything works by sending a test message. This confirms the bidirectional bridge is active and your device is properly configured.

Quick Test Checklist

Before testing, confirm:

Your line shows Connected status in the dashboard
For iMessage: Mac is awake and Messages app is running
For SMS: Android phone has cellular signal and battery optimization is disabled
For WhatsApp: Phone has internet connection and shows WhatSnap as linked device
For Twilio: Account has sufficient credits

Send a Test Message

Open a conversation

Navigate to Conversations in GoHighLevel and open any contact. If you don't have a test contact, add yourself or a colleague.

Select your line

If you have multiple lines, use the line selector to choose the one you just connected.

Send a simple message

Type a short message like "Test from WhatSnap" and send it.

Verify delivery

Check your device: The message should appear in your device's native messaging app (Messages on Mac, SMS app on Android, WhatsApp on your phone)
Check the recipient: If you messaged someone else, confirm they received it
Check GHL: The conversation should show the message as sent

Test the reply

Have the recipient (or yourself from another device) reply to the message. The reply should appear in GoHighLevel within seconds.

If you sent a message, it appeared on your device, and replies sync back to GHL — your setup is complete!

Troubleshooting Common Issues

Message won't send

Symptom	Likely Cause	Solution
Message stuck on "Sending"	Device offline or app not running	Check device connection
Error immediately after sending	Line disconnected	Reconnect the line
No error but message never arrives	Carrier or platform block	Check messages not sending

Line shows "Disconnected"

If your line status changed to Disconnected after setup:

iMessage: Ensure your Mac didn't go to sleep and Messages app is open
SMS: Check that battery optimization isn't killing the WhatSnap app
WhatsApp: Re-scan the QR code if the session expired

See device shows disconnected for detailed troubleshooting.

Replies not syncing to GHL

If outbound messages work but replies don't appear:

Check that the bridge app is running on your device
Verify the phone number in GHL matches the device's number
For iMessage, ensure the Mac's Messages app has the conversation open or accessible

Need More Help?

If your test didn't work as expected, check these resources:

Messages Not Sending — Diagnose delivery issues
Device Shows Disconnected — Fix connection problems
Error Codes Reference — Understand specific error messages

Pro Tip: After verifying your setup, send a few more test messages over the next hour to ensure stability before going live with real contacts.